Refund policy

 

  • Return Policy for our Core Collection

    Our core collection refers to most offerings on our site outside of engagement rings or wedding bands. 

    • Returns and Exchanges
      • Each of our pieces are made to order, meaning each piece is initiated and produced by our small team specifically for you. Please consider this as you select the pieces you would like to order. 
      • If you would like to return a piece from our collection (non engagement/wedding band) please send an email to hello@stephmazuera.com with your order information to initiate a return within 7 days of receiving your order.  
      • If accepted, funds will be returned to your original form of payment and must be shipped back within 7 days from the date of return approval. 
      • Jewelry must be returned in its original condition, unused and in its original packaging. 
      • There is a 20% restocking fee for all returns. 
      • We do not accept returns due to sizing. If you would like to exchange your piece for a different size, we offer resizing for a $50 fee, plus additional shipping charges. 
      • Returns are not accepted on custom items, items sold as part of a sale, or on personalized engraved items. 
      • All discounted sale items are final. Items purchased with any promotional code are considered discounted and final sale.


    Return Policy for Engagement Collection

    • All pieces from our Engagement and Wedding Collection are final sale. 


    Return Policy for Custom Engagement 

    • All custom and bridal pieces are final sale. 
    • A 50% deposit is required to begin production on your piece, which is expected to take 4-8 weeks. During that time you may complete remaining payments in however many increments you choose through our invoice portal. 
    • Please note that all deposit payments are non refundable. 
    • Once the custom piece is completed and the invoice is satisfied in full, your pieces will be shipped to you or made available for pickup
    • If invoices are not paid in full after 8 weeks, we reserve the right to retain the materials and payments made on the custom piece.